256bet Privacy Policy —
Your Data Is Safe with Us

1Introduction & Purpose

256bet is one of Bangladesh's most trusted online gaming platforms. We take user privacy very seriously. This Privacy Policy clearly explains what information 256bet collects, why we collect it, and how that information is used and kept secure.

By creating an account, playing games, or using any service on 256bet, you agree to this Privacy Policy. If you do not agree, please refrain from using our services and reach out to our support team.

Our goal is to keep your personal information secure and remain worthy of your trust in every situation. 256bet believes transparency is the best policy — which is why this document is written in plain, straightforward language that any user can easily understand.

2What Information We Collect

256bet collects specific categories of information from users for various purposes. Below is a detailed breakdown of what we collect:

3How Information Is Collected

256bet collects information through several methods. Each approach is transparent and based on your consent:

• Directly Provided: Information you provide at registration — name, phone number, email, etc.
• Automatically Collected: Device and browsing information is collected while you use the platform via cookies, log files, and tracking technologies.
• Transaction Details: Financial information is recorded when making deposits or withdrawals via Mobile Banking, Nagad, or Rocket.
• Verification Documents: Information is collected from photos and documents submitted during the KYC process.
• Third-Party Sources: Necessary verification information may be obtained from fraud detection agencies or payment processors.

You are informed about our data collection practices before registering with 256bet. Some services may not be available if you do not consent to the Privacy Policy.

4How Your Information Is Used

256bet uses your information only for specific, legitimate purposes. We never sell your data to advertisers or use it in any unauthorized way.

• Account Management: For registration, login, password recovery, and profile updates.
• Identity Verification: To verify age and identity during the KYC process.
• Financial Transactions: To process deposits and complete withdrawal requests.
• Service Improvement: To personalize and enhance your gaming experience.
• Security: To detect and prevent fraud, money laundering, and illegal activities.
• Promotions: To send you relevant offers and bonuses based on your preferences (subject to your consent).
• Legal Obligations: For regulatory reporting as required by authorities.
• Responsible Gaming: To detect unusual betting patterns and offer timely support when needed.

5Data Sharing Policy

256bet never sells your personal information to third parties. In limited circumstances, however, certain data may be shared with specific parties:

• Payment Service Provider: Mobile Banking, Nagad, Rocket — information required to process transactions.
• Verification Service: Authorized agencies for KYC and age verification.
• Game Providers: Limited data required to manage gaming sessions.
• Legal Authorities: Where disclosure is mandatory under a court order or government directive.
• Anti-Fraud Organization: With industry-recognized bodies to help prevent illegal activity.

All parties listed above operate under strict data protection agreements with 256bet and may only use your information for the specified purposes.

6Data Protection Measures

256bet secures your data using industry-leading technology and processes. Our security framework operates on multiple layers:

• SSL/TLS Encryption: All data exchanged between you and our servers is secured with 256-bit SSL encryption.
• Database Encryption: Stored data is encrypted using advanced encryption algorithms.
• Two-Factor Authentication (2FA): You have the option to enable 2FA for an extra layer of account security.
• Security Audit: Regular third-party security audits are conducted.
• Access Controls: Only authorized personnel have limited access to your information.
• Intrusion Detection: 24/7 system monitoring and anomaly detection are actively in place.

7Cookie Policy

256bet uses cookies on its website and app. Cookies are small text files stored on your device that help improve platform functionality.

You can disable cookies through your browser settings, though this may limit some platform functionality. Without essential cookies, certain features may not work properly.

8Your Rights

Under 256bet's Privacy Policy, you hold the following rights over your own data. Contact our support team to exercise any of these rights.

9Data Retention Period

256bet retains your information only for as long as necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration of active account use and up to 5 years after closure.
• Financial Transaction Records: At least 5 years, as required by law.
• KYC Documents: Up to 5 years after verification.
• Support Conversations: 3 years after the last contact.
• Gaming Log: Up to 2 years.
• Cookies & Browsing Data: Up to 1 year.

Once the retention period expires, data is securely deleted or anonymized. Where legal obligations apply, data may be retained beyond the specified period.

10Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to the 256bet support team. We take every request seriously.

256bet has a dedicated Data Protection Officer (DPO) who oversees all privacy-related matters. You can reach them directly via live chat or email.

• Email: [email protected]
• Live Chat: Click the Support button at the bottom right of the platform
• Response Time: Typically within 24 hours